Cancellations
Subscription Terms
Our subscription is simple, flexible and fully under your control. You can pause, skip, change or cancel it at any time, with no hidden terms.
The subscription is offered by Nordicgum ("we", "us"). When you subscribe to a Nordicgum product, the following terms apply.
How it works
You choose your products at checkout and select Subscribe & Save. We ship the same order automatically every 4 weeks, starting from your first order. Subscription orders are charged at the subscription price shown on the product page and at checkout.
Automatic renewal
Unless you cancel, your subscription automatically renews and your payment method is charged every 4 weeks at the then-current subscription price. Before you complete checkout, we clearly show the renewal frequency, the amount charged per delivery and how to cancel, and we ask you to actively confirm your consent to recurring charges. We never use pre-checked boxes to obtain this consent.
After you subscribe, we email you a confirmation that summarizes your renewal terms, the amount and frequency of charges, and how to cancel. If you don't receive it within 24 hours, please contact us at support@nordicgum.com.
Payment
The card used for your first order is charged automatically for each delivery until you cancel or update your payment details. If a payment fails, we'll let you know by email, may retry the charge, and send the order once your details are updated.
We may use an automatic account updater service from our payment processor, which can update your stored card details if your card issuer provides new information.
Subscription prices follow our current pricing and may change. We'll email you before any price change affects your subscription.
Managing your subscription
Log in to your account at nordicgum.com/account with the email you used at checkout to manage your subscription. From there you can:
- change your products or quantities,
- skip or postpone a delivery,
- pause your subscription,
- update your payment method or shipping address,
- cancel your subscription.
You can also email us at support@nordicgum.com with your name and order number and we'll make the change for you.
Cancelling
You can cancel at any time, online or by email. You will never need to call us or speak to a representative to cancel.
- Online (easiest): log in at nordicgum.com/account and follow the cancellation steps.
- Email: send your cancellation request to support@nordicgum.com. We confirm cancellations within one (1) business day.
To avoid being charged for your next delivery, please cancel at least 24 hours before your next billing date. If your next order has already been processed, the cancellation takes effect after that delivery. You'll receive a cancellation confirmation by email.
Money-back guarantee
Our 90-day money-back guarantee applies to your first delivery — see our Refund Policy.
Free packs and gifts
Free packs and gifts included with an order are one-time items and are not part of your recurring subscription.
Product updates
We continuously improve our products and may occasionally update a formula. Your subscription continues as normal with the updated product unless you choose to change or cancel it.
California residents
If you are a California resident, the following disclosures apply under California's Automatic Renewal Law (Business and Professions Code Section 17600 et seq.):
- Automatic renewal terms: your subscription renews every 4 weeks at the then-current subscription price unless you cancel before your next renewal date.
- Cancellation: you can cancel at any time at nordicgum.com/account or by emailing support@nordicgum.com.
- Unauthorized charges: if we fail to provide the required disclosures before you enroll, we will refund any charges you did not authorize.
- You may also contact the California Department of Consumer Affairs, Consumer Information Division, 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, (800) 952-5210.
Contact
Nordicgum
9968 Stone Ct
Albuquerque, NM 87114
United States
Email: support@nordicgum.com