Refund policy

Returns & 90-Day Money-Back Guarantee

We're confident Nordicgum will become part of your daily routine, so every order is covered by a 90-day money-back guarantee. If you're not happy with your results, contact us within 90 days of receiving your order and we'll refund you in full — even if the packs are opened or empty.

To start a refund, email us at support@nordicgum.com with your name and order number. We'll confirm the next steps by email.

How the guarantee works

• The guarantee applies to your first order of each product, per customer.
• You don't need to send the product back unless we ask you to.
• Refunds are made to your original payment method.

Damaged, defective or incorrect items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us at support@nordicgum.com as soon as possible — ideally with a photo — and we'll send a replacement or refund you.

Refund processing

Once your refund is approved we'll confirm it by email. It's processed to your original payment method within about 10 business days; your bank or card issuer may need a few extra days to show it. If more than 15 business days have passed since approval, please contact us.

Subscriptions

Subscription orders are covered by the same guarantee for your first delivery. You can pause, skip or cancel future deliveries at any time — see our Subscription Policy.

Returning a product

If we ask you to send a product back, we'll email you the return address and instructions. Items sent back without first contacting us can't be accepted.

Return shipping costs are not refunded unless the item was damaged, defective or incorrect.

Contact

Nordicgum
9968 Stone Ct
Albuquerque, NM 87114
United States
Email: support@nordicgum.com